Your privacy matters to us. This Privacy Policy explains exactly what personal data pk2 collects from Filipino players, how that data is used, who it may be shared with, and what rights you have over your own information. Please read this page carefully before registering an account.
When you create an account on pk2, we collect the personal details you provide during the registration process, including your full name, date of birth, email address, mobile number, and your chosen username and password. We also collect your residential address and, where required for identity verification, copies of government-issued identification documents such as a valid Philippine ID, passport, or driver's licence. This information is necessary to verify that you meet the minimum age requirement of 18 years old and that you are physically located within the Philippines. Without this data, we are unable to open or maintain a player account for you, as these details are required under our licensing obligations and responsible gaming commitments. All registration data is stored securely and is only accessible to authorised pk2 personnel who need it to manage your account or comply with regulatory requirements.
We collect records of all transactions you carry out on the pk2 platform, including deposits, withdrawals, bets placed, games played, and any bonuses or promotions applied to your account. This transaction history is maintained for regulatory compliance, dispute resolution, and to help us detect and prevent fraudulent activity. We also collect technical data about how you use the platform, such as your IP address, device type, browser version, operating system, and session timestamps, which helps us identify unusual login patterns and protect your account from unauthorised access. Behavioural data — such as which sections of the platform you visit most frequently and how long you spend on each page — may be collected in anonymised or aggregated form to help us improve the overall user experience for Filipino players. None of this activity data is sold to third parties or used for purposes unrelated to the operation and improvement of the pk2 platform.
To process deposits and withdrawals in Philippine pesos (PHP), pk2 collects the payment details associated with your chosen payment method, which may include your GCash or Maya account number, or the bank account details you use for local bank transfers. We do not store full card numbers or payment credentials directly on our servers; instead, payment processing is handled through secure, encrypted channels that comply with applicable financial dataprotection standards. We retain records of transaction amounts, dates, and payment method references for accounting, fraud prevention, and regulatory reporting purposes. If you change your payment method or add a new one, we may ask you to verify ownership of the new account before processing any withdrawals to it. All financial data is treated with the highest level of confidentiality and is never shared with third parties except where required by law or by the payment processor facilitating your transaction.
When you contact the pk2 support team — whether by email or through any other communication channel we make available — we collect and retain records of those communications, including the content of your messages, the date and time they were sent, and any attachments or screenshots you provide. This data is used solely to resolve your query, improve our support processes, and maintain an accurate record of any commitments or decisions made during the interaction. If you opt in to receive promotional communications from pk2, we will also collect your communication preferences and use your registered email address or mobile number to send you relevant updates about new features, promotions, or platform changes. You can withdraw your consent to receive marketing communications at any time by updating your preferences in your account settings or by contacting the support team directly. We will never use your contact details to send unsolicited messages unrelated to your pk2 account or the services we provide.
pk2 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, safety, or property of pk2, our players, or the public. In the event that pk2 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. Outside of these specific circumstances, your personal information remains within the pk2 platform and is not shared with any external party without your explicit consent.
As a registered player on the pk2 platform, you have a number of rights in relation to the personal data we hold about you. These rights are outlined below, and you can exercise any of them at any time by contacting the pk2 support team using the email address listed in the footer of this page.
You have the right to request a copy of the personal data we hold about you at any time. We will provide this information within a reasonable timeframe and in a clear, readable format.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update basic account details directly through your account dashboard.
You may request that we delete your personal data, subject to our legal obligations to retain certain records. Requests for deletion will be assessed on a case-by-case basis in line with applicable regulations.
You have the right to object to the processing of your personal data for direct marketing purposes. Once you object, we will stop using your data for that purpose immediately.
Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider of your choice.
In certain circumstances, you may ask us to restrict how we process your data — for example, while a dispute about its accuracy is being resolved — without requiring full deletion of the data.
pk2 employs a range of technical security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the pk2 platform is encrypted using industry-standard Transport Layer Security (TLS) protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Our servers are hosted in secure data centres with restricted physical access, continuous monitoring, and regular security audits to identify and address potential vulnerabilities before they can be exploited. We use firewalls, intrusion detection systems, and access control mechanisms to limit who within the pk2 organisation can view or process your personal data, and all access is logged for accountability purposes. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant regulatory authorities as required by applicable law, and we will take immediate steps to contain and remediate the breach.
Beyond technical controls, pk2 maintains strict organisational policies to ensure that your personal data is handled responsibly at every level of the business. All pk2 staff who have access to player data are required to complete data protection training and are bound by confidentiality obligations as a condition of their employment. Access to personal data is granted on a need-to-know basis only, meaning that individual team members can only view the data that is directly relevant to their specific role and responsibilities. We conduct regular internal reviews of our data handling practices to ensure they remain aligned with applicable privacy regulations and industry best practices. If you have concerns about how your data is being handled, you are encouraged to contact the support team directly, and we will investigate and respond to your concern promptly and transparently.
Yes, pk2 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your login session, and to collect anonymised analytics data that helps us understand how Filipino players use the site. Essential cookies — those required for the platform to operate — are always active and cannot be disabled without affecting your ability to use the service. Non-essential cookies, such as those used for analytics or personalisation, can be managed through your browser settings at any time. Disabling non-essential cookies will not prevent you from accessing your account or placing bets, but some features may work less smoothly. For a full list of the cookies we use and their specific purposes, please contact the support team via the email address in the footer of this page.
When you close your pk2 account, we are required by law and by our regulatory obligations to retain certain records — including your identity verification documents, transaction history, and account activity logs — for a minimum period after closure. This retention period is determined by applicable Philippine regulations and anti-money laundering requirements, and is typically several years from the date of account closure. After the mandatory retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. During the retention period, your data will not be used for any active marketing or operational purpose — it is held solely to meet our legal obligations. If you have specific questions about how long a particular type of data is retained, please contact the support team for clarification.
Yes. All financial transactions on pk2 are processed through encrypted, secure payment channels, and we do not store your full payment credentials — such as complete GCash account numbers or bank account details — directly on our servers beyond what is necessary to process and record the transaction. Our payment infrastructure is designed to meet industry-standard security requirements, and we work only with reputable payment processors who are bound by their own strict data protection obligations. If you ever notice an unauthorised transaction on your account, you should contact the support team immediately so that we can investigate and take appropriate action. We also recommend that you never share your payment details or account login credentials with anyone, as pk2 will never ask for your password through any communication channel.
Yes, you can opt out of receiving marketing communications from pk2 at any time. If you no longer wish to receive promotional emails or SMS messages, you can update your communication preferences directly within your account settings, or you can contact the support team and request to be removed from our marketing list. Please note that even if you opt out of marketing communications, we will still send you essential account-related notifications — such as security alerts, transaction confirmations, and important policy updates — as these are necessary for the proper management of your account. Opt-out requests are typically processed within a few business days, after which you will no longer receive promotional messages from pk2. If you continue to receive marketing messages after opting out, please contact the support team so we can investigate and resolve the issue promptly.
In some cases, the service providers we use to operate the pk2 platform — such as cloud infrastructure providers or identity verification services — may process or store data in locations outside the Philippines. When this occurs, we take steps to ensure that your personal data is protected to a standard that is at least equivalent to the protections required under applicable Philippine privacy law, including through the use of contractual safeguards and data processing agreements with those providers. We do not transfer your personal data to countries or organisations that cannot provide an adequate level of protection for your information. If you have questions about where your data is stored or processed, please contact the support team and we will provide you with as much detail as we are able to share. Our priority is always to ensure that your personal information is handled responsibly, regardless of where in the world it is processed.
pk2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data handling practices, updates to applicable Philippine privacy regulations, or improvements to the platform that affect how personal data is collected or used. When we make material changes to this policy, we will notify registered players by posting a prominent notice on the pk2 platform and, where appropriate, by sending a notification to the email address associated with your account. The updated policy will take effect from the date it is published on the platform, and your continued use of pk2 after that date will constitute your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically so that you are always aware of how your personal information is being handled. If you do not agree with any changes to the policy, you have the right to close your account and request deletion of your personal data in accordance with the rights described above.
The date at the bottom of this page indicates when this Privacy Policy was last reviewed and updated. If you have any questions about a specific change or about the policy in general, please do not hesitate to contact the pk2 support team using the contact details provided in the footer of this page.
pk2 is built for Filipino players who value both great entertainment and the peace of mind that comes with knowing their personal data is handled responsibly. Register a free account today and enjoy sports betting, bingo, and more — all in Philippine pesos.